1. Introduction

Bingo Connection Ontario ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

This policy complies with Ontario's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alcohol and Gaming Commission of Ontario (AGCO) regulations.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, date of birth, and address (for age and residency verification)
• Government-issued photo ID information
• Contact information (phone number, email address)
• Prize claim information and payment details
• Group event booking information
• Self-exclusion program information (if applicable)

2.2 Gaming Activity Information

• Bingo card purchases and game participation
• Prize winnings and claim history
• Attendance records
• Loyalty program participation (if applicable)

2.3 Facility Information

• Security camera footage (for safety and security purposes)
• Entry and exit records
• Incident reports (if applicable)

2.4 Website Information

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Age and Residency Verification: To ensure compliance with Ontario gaming regulations requiring players to be 18+ and Ontario residents
• Prize Distribution: To verify winners and distribute prizes in accordance with AGCO regulations
• Facility Operations: To manage bookings, reservations, and group events
• Security and Safety: To maintain a safe environment for all guests and staff
• Regulatory Compliance: To comply with AGCO reporting and record-keeping requirements
• Communication: To send you information about schedules, promotions, and events (with your consent)
• Responsible Gaming: To support self-exclusion programs and identify problem gambling concerns
• Legal Obligations: To comply with applicable laws and respond to legal requests

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Regulatory Authorities

We share information with the Alcohol and Gaming Commission of Ontario (AGCO) as required by law, including prize claim information and self-exclusion data.

4.2 Partner Charities

We may share aggregated, non-personally identifiable information with our partner charities for reporting purposes.

4.3 Service Providers

We may share information with trusted third-party service providers who assist with:

• Payment processing
• Security services
• IT and website hosting
• Marketing communications (with your consent)

4.4 Legal Requirements

We may disclose information when required by law, court order, or government investigation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and electronic records
• Access controls limiting who can view personal information
• Encryption of sensitive data
• Regular security assessments and updates
• Staff training on privacy and data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy and as required by law:

• Prize Claims: 7 years (as required by AGCO regulations)
• ID Verification Records: As required by AGCO regulations
• Security Footage: 30-90 days unless needed for investigation
• Self-Exclusion Records: Duration of exclusion period plus 7 years
• Marketing Communications: Until you unsubscribe or withdraw consent

7. Your Privacy Rights

Under PIPEDA, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing communications (note: some information collection is required by law and cannot be opted out of)
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact our Privacy Officer using the information in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., responsible gaming resources, charity partners). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we discover we have collected information from someone under 18, we will delete it immediately.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Regulatory Information

Bingo Connection Ontario is licensed by the Alcohol and Gaming Commission of Ontario (AGCO).

License Number: OPCHF00130820

For information about AGCO privacy practices and gaming regulations, visit www.agco.ca